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Protecting the rights of Saudi Post SPL beneficiaries
Protecting the rights of Saudi Post SPL beneficiaries
Service Guide
Pricing
Compensation policies and procedures
Consequences of breaching the service provider or the beneficiary’s commitment
Details of any discounts or offers
Frequently asked questions and answers
Procedures for handling complaints from beneficiaries
Postage tracking
Service quality standards
Policies and procedures for handling undeliverable items
Postal lead times
Service outlets
