Help and Support
Express Plus

Express plus is shipping option that guaranties shipping parcels within 1or 2 days from Riyadh, Jeddah, or Dammam to selective cities in Saudi Arabia. If the shipment is not delivered within SLA, customer can easily apply for compensation of 50% of the service charges through the website.

Price: Express Plus has a fixed price of 120 SAR and ships up to 30 kg.

Service features:

  • Customers compensation if shipment didn’t arrive within SLA
  • Fast Delivery feature added to Express
  • Last mile delivery
  • Ship up to 30 Kg per shipment

Service channels:


Dammam & Khobar



Compensation: the compensation button will appear automatically in the main tracking page if the shipment is not delivered within SLA, customers can click on compensation request then complete the remaining steps or via customer care


For shipments deposited at our retail network after 4 pm, one extra day should be added to the transit matrix shown in the table in the terms and conditions.