Help

Help and Support

عربي

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Customer Support

Customer Support

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Service * {{dictionary.required}}

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Type of problem * {{dictionary.required}}

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Customer Type * {{dictionary.required}}

Identity Residence Number * {{dictionary.required}} Invalid Data

Commercial Record Number * {{dictionary.required}} Invalid Data

Full Name * {{dictionary.required}} {{dictionary.invalidName}}

Mobile * {{dictionary.required}} {{dictionary.inValidMobile}}

Email * {{dictionary.required}} {{dictionary.inValidEmail}}

Details

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Your ticket has been received. Ticket Number is {{ticketNumber}}

X Platform @SPL_Care Working Hours

24/7

Response time

Immediate

SPL Email Care@SPLOnline.com.sa Working Hours

24/7

Response time

1 working day

Maha Chatbot Working Hours

24/7

Response time

Immediate

SPL Application Working Hours

24/7

Response time

Immediate

Contact Center

You may contact us via our toll free number at 19992, from outside KSA +966112898888

Working Hours

Saturday to Thursday:
8:00 AM – 11:00 PM
Friday: 1:00 PM – 9:00 PM

Response time

Immediate

SPL Online Complaint / Request Working Hours

24/7

Response time

7 working Days at most

Complaint processing

Complaints will be processed within maximum period of 7 working days from the date of receiving the complaint.
*The customer has the right to submit a complaint to Saudi Post | SPL regarding the provided service, on condition that the date of submitting the complaint does not exceed 30 days from the end date of the agreed period for implementing the service.